Call Center Video Delivered Locally: NCR & Vidyo Enter Interactive Teller Global OEM Agreement

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As consumers, we can expect to see more and more call center video available to us in retail locations and on our phones.Voice discussions can do nearly what video can.

Call Center Video Delivered Locally: NCR & Vidyo Enter Interactive Teller Global OEM Agreement

http://twitter.com/adambloom/status/707289605104480256

VA-Manor-Drive-Thru-PTM-7-30-12[1]

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It’s Officially Time to Freak Out if Your Mobile Shopping Site Sucks

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Interesting Black Friday research…

Visits from mobile phones comprised 52 percent of total traffic on shopping sites and apps on Thanksgiving, according to ChannelAdvisor, an e-commerce software company that helps merchants sell on big marketplaces like Amazon and eBay. The company said that 37 percent of all online Thanksgiving orders were made on smartphones, up 131 percent from last year’s 16 percent figure.

Why is there still a gap between visits and orders? People are still finding it too tough to complete ...

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